Have Questions? Let’s Clear Things Up
We’re here to help. You’ll find answers to the most common questions about Shoal below Still wondering about something?
Shoal Products FAQs
We use Sea Cucumber Collagen — a rare, highly absorbable marine collagen — combined with peptides and native Australian botanicals. Each formula is designed for deep skin repair and hydration, backed by science, and free from unnecessary fillers.
Together, the cream and serum are designed to hydrate deeply, soften fine lines, and visibly improve skin firmness and elasticity. Both are enriched with Sea Cucumber Collagen and clinically studied actives to support repair, rejuvenation, and long-term skin health — leaving your skin smooth, radiant, and well-supported.
What are the key ingredients, and how do they work?
Our cream features:
- Sea Cucumber Collagen: Boosts collagen, repairs skin, and improves elasticity.
- Matrixyl 3000: A powerful peptide that reduces wrinkles and firms skin.
- Hyaluronic Acid: Delivers deep hydration and plumps the skin for a youthful, smooth texture.
- Argireline: Relaxes facial tension to reduce the appearance of fine lines and wrinkles.
Yes! Our cream is formulated to work for all skin types, including sensitive, dry, oily, and combination skin. Its gentle, non-greasy formula is designed to nourish and protect without causing irritation.
No — Shoal is non-comedogenic, meaning it won’t clog pores. Our formulas are lightweight, fast-absorbing, and free from heavy oils or pore-blocking ingredients. They're suitable for all skin types, including breakout-prone and reactive skin.
Our skincare is free from parabens, sulfates, silicones, phthalates, mineral oils, synthetic dyes, and artificial fragrances—ensuring a gentle, skin-safe experience.
You’ll notice your skin feeling softer and more hydrated after the first use. Visible improvements, like reduced wrinkles and firmer skin, can be seen in as little as 14 days with consistent use, morning and night.
Yes — it's made for everyday use, morning and night. You can use it year-round as part of your core skincare routine.
Yes, it’s designed to complement your skincare routine seamlessly. Use it after applying Shoal’s Sea Cucumber Collagen Serum for maximum hydration and anti-aging benefits. Follow with SPF during the day to protect your skin from harmful UV rays.
Yes! Our cream contains clinically tested ingredients, such as Sea Cucumber Collagen and Matrixyl 3000, that are proven to reduce wrinkles, boost collagen production, and improve skin health.
All Shoal products are made in Australia using responsibly sourced, high-quality ingredients.
Shipping & Returns
We ship from our U.S. fulfillment center. Standard domestic delivery takes 2–5 business days, and international orders typically arrive in 7–14 days. You’ll receive tracking as soon as your order ships.
Absolutely — once your order is shipped, you’ll get a confirmation email with a tracking link so you can follow your Shoal delivery every step of the way.
We offer a 30-day satisfaction guarantee. If you’re not happy with your purchase for any reason, reach out to us at support@shoalskin.com and we’ll make it right.